Description
A comprehensive guide to measuring and improving organizational performance through the principles of Six Sigma. Building on the concepts of the Balanced Scorecard, Gupta presents a practical framework that helps businesses translate their strategic goals into measurable performance indicators. The book introduces tools and methodologies for tracking operational efficiency, financial performance, innovation, and customer satisfaction, enabling organizations to make data-driven decisions and achieve sustainable growth.
In excellent condition. No damage. Includes the plastic cover. Just some pen marking on the first page (see photo).
Dimensions: 24cm x 16cm
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